How To Resolve Error: ‘’Device detected but connection failed’’
If you are stressing out over the Ledger Nano S being unable to connect to Ledger Live and nothing seems to be working — stop stressing. It could be that the device has not been used in a long time and how it has problems updating the firmware and connecting to anything. While it is completely understandable why you would worry, likely this is a problem that can be fixed.
Today, we will cover the fixes that would help you revive your Ledger Nano S in no time. Please make sure that once you set up your device, your recovery seed is always keep secured. It is at times like this you might need to use it.
Solution
Make sure you are using the latest version of Ledger Live.
Connection issues are quite common. However, what is not so common is getting the connection issue and not be able to update because your Ledger gets stuck in bootloader mode. When this is happening one of the best solutions is to recover your wallet from the seed.
Instructions to restore from the recovery phrase
- Start by connecting the Ledger Nano S to your computer using the supplied USB cable, or any other suitable USB cable. Your device should display a welcome message.
- Navigate through the on-screen instructions by pressing the left or right button.
- Choose the option ‘Restore from recovery phrase’. To do this press both buttons simultaneously.
- When ‘Choose PIN code’ is displayed on the device press both buttons to select the option.
- Press both buttons to enter a digit.
- Repeat until you’ve entered your 4 to 8 digits. To erase a digit use the backspace icon.
- Select the checkmark (✓) and press both buttons to confirm the PIN code.
- Re-enter your PIN code again to confirm it.
- Choose the length of your recovery phrase (12, 18, or 24 words). Validate by pressing both buttons.
Select the correct recovery phrase length and always enter all recovery words. - To start entering the words to your recovery phrase press both buttons when Enter word #1 is displayed.
- Enter the first letters of word #1 by selecting them with the right or left button. Press both buttons to validate each letter.
- Choose Word #1 from the suggested words. Press both buttons to validate it.
- Repeat the process until the last word of your recovery phrase.
- Your device will display ‘Processing’ and then ‘Your device is now ready’ once you’ve successfully restored your private keys.
- Press both buttons to access the Dashboard. The Dashboard is where you can access the apps and settings on your device.
Conclusion
When you see that after not using the hardware wallet for a while all the issues that you thought wouldn’t be possible happen to you, you tend to lose it a bit. But, as long as you kept your recovery passphrase secure and not shared it with anybody you are saved. Use this as a guide to help you fix up your problem in no time at all.
